Summary from listing
Capitec is hiring an experienced Client Experience (CX) Lead to drive client-centric transformation across the organisation. The role combines client insights and Voice of Customer analysis, end-to-end journey mapping, service design, workshop facilitation, stakeholder engagement, and strategic CX leadership. Candidates need at least six years of experience in client experience, service design, client insights, or a related discipline, along with a relevant tertiary qualification in Business Engineering or Marketing Management.
