Client Experience Manager at madisonlogicinc

Compensation

$80,000 – $95,000/yr

Setup: Remote, Hybrid
Location: New York, New York
Type: Full-time
Level: not_specified
Posted: Jul 22, 2026

Description

Madison Logic is seeking a Client Experience Manager (CXM) to oversee client relationships throughout the entire lifecycle, from onboarding to renewal and expansion. The CXM will manage a portfolio of accounts, collaborating closely with sales and operations to ensure program success. This role involves providing strategic guidance, driving progress towards client goals using data-driven support, and acting as a primary point of contact for clients post-sale.

Required Skills

digital marketing
Account-Based Marketing
CRMs
Marketing Automation Systems

Additional Information

Required Previous Experiences: 5+ years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines.
Preferred Qualifications: Proven understanding of digital marketing or Account-Based Marketing.
A successful track-record in client-facing roles, supporting external customers in a highly professional manner.
Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance.
Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems.
Analysis, problem solving, and troubleshooting expertise.
Highly detail-oriented, with strong organizational skills and a commitment to accountability.
Ability to multi-task and perform effectively.
Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders.