Description
The Client Experience Manager leads client accounts and manages Account Managers and AR Specialists, overseeing collections, invoice touches, PTO requests, employee reviews, corrective action plans, escalations, service levels, and client and team performance. The role requires experience in senior AR, account management, or another lead position, strong communication and project-management skills, and proficiency with Microsoft Office, Claims, Clarity, and Smartsheet. The position is primarily seated, may require some travel, and involves coordinating multiple projects and departments.
