Description
CherryRoad is seeking a Client Helpdesk Analyst to provide frontline IT support at a client location in Goshen, New York. The role handles helpdesk inquiries, technical troubleshooting, ticket resolution, knowledge-base documentation, escalations, and major-incident coordination, with travel to additional government or client facilities in Orange County as needed. The position requires at least two years of helpdesk, technical support, or NOC experience, familiarity with ticketing systems and common IT technologies, and strong communication and troubleshooting skills.
