Description
The Onboarding Associate manages the end-to-end customer onboarding journey from contract signing through Go Live, coordinating kickoff meetings, customer requirements, internal implementation teams, milestones, records, and follow-up. The role requires a bachelor’s degree in a relevant field, 1–3 years of experience in customer onboarding, customer success, or a similar customer-facing role, direct customer implementation experience, strong organizational and communication skills, and proficiency with Microsoft Excel and project-management tools.
