Description
OpenText is hiring a Client Operations Program Manager for its GTS Operations team at OpenText HQ. The role manages client feedback and experience measurement programs, including survey administration, Forsta or similar feedback platforms, CX dashboards, KPIs, quantitative and qualitative analysis, and closed-loop feedback processes. The position requires a bachelor’s degree or equivalent practical experience, CX and VoC expertise, analytical and communication skills, stakeholder collaboration experience, and CXPA certification. The stated salary range is $72,200 to $108,240, with variable and commission opportunities for eligible roles.
