Description
OpenText is hiring a Technical Support Specialist for its Digital Support Platforms team within Global Technical Support Operations. The role provides advanced technical support to clients and support staff through phone, email, and chat; diagnoses, troubleshoots, repairs, and debugs complex systems; performs administrator functions in CSM platforms; manages support tickets; and collaborates with product engineering and other teams. Candidates need at least three years of technical support experience, strong communication skills, knowledge of common support and web technologies, and experience with shared bug-tracking tools. A bachelor’s degree in computer science, technology, or engineering is preferred, and KCS certification is an asset. The salary range is $46,880 to $70,320, with variable and commission opportunities for eligible roles.
