Description
This role focuses on ensuring client satisfaction by addressing their needs and resolving issues during the entire operations process. Responsibilities include qualifying requests through various channels like tickets, phone calls, and emails, providing initial responses to administrative and operational inquiries, and participating in incident management and resolution. Operational tasks involve back-office ticket management, remote customer equipment handling, troubleshooting and configuring CPE devices such as routers and telephony systems, and standardizing customer infrastructure setups.
