Description
EVERSANA is hiring a Client Management Order Support Representative at its Memphis distribution center to manage client and customer orders from entry through fulfillment and support inquiries, order discrepancies, shipping delays, returns, escalations, and follow-up actions. The role partners with accounts receivable, customer success, distribution operations, supply chain, IT, and quality teams, maintains interaction records, and supports contact-center performance metrics. It requires at least five years of experience in order management, customer service, or a contact center, proficiency with order management systems and CRM platforms, strong communication and organizational skills, and a high school diploma or equivalent; healthcare, pharmaceutical, or logistics experience is preferred. Benefits include medical and dental plans, tuition reimbursement, retirement matching, savings accounts, paid time off, and holidays.
