Description
Osmo is hiring a Customer Success & Operations Manager to own the handoff from customer onboarding through manufacturing, procurement, product development, quality, fulfillment, and deployment. The role coordinates manufacturing readiness, production schedules, customer orders, cross-functional execution, escalations, shipment planning, and operational risk mitigation, while serving as the primary operational contact for assigned customers. It requires 8+ years of experience in customer success, operations, manufacturing coordination, supply chain, or project management, ideally in fragrance or flavor, and offers growth into a broader leadership role, equity, dental and vision coverage, paid leave, retirement matching, and commuter benefits.
