Description
The Client Relationship Manager will report to the VP of Client Management & Client Billing and serve as the primary contact for an assigned group of sub-servicing clients. The role manages client relationships, coordinates check-in meetings and onsite visits, maintains client servicing playbooks, responds to inquiries, manages special requests and projects, reviews performance reporting, prepares deliverables, and communicates client trends and issues. The position requires a bachelor’s degree or equivalent experience, mortgage servicing industry experience, 3–5 years of sales, vendor/client management, or business development experience, and knowledge of MSP. It is an exempt position with no travel and is available in Fort Mill, South Carolina and Coppell, Texas.
