Description
The Client Retention Specialist will support customers with life insurance policy decisions, claims, and sensitive conversations, handling inbound calls and emails, answering policy questions, maintaining interaction records, and meeting call-handling KPIs. The role is based in Sydney CBD, offers $71,000 base plus super, includes up to four weeks of training, and provides two contract options: one 10-month and one 18-month contract. It requires customer service, contact centre, communication, emotional resilience, and Australian residency with valid work rights; life insurance experience is beneficial but not essential. The role starts ASAP, follows a Monday–Friday rotating roster, and begins onsite before moving to a hybrid arrangement.
