Description
MetLife Legal Plans is hiring a full-time Client Service Center Representative to handle inbound phone calls, website and digital-support inquiries, enrollment and cancellation requests, eligibility and attorney-service issues, and ticketing updates. The role also supports mentoring new representatives and may handle chat and email contacts. It requires 2–5 years of customer service experience, strong communication and problem-solving skills, CRM and Microsoft Office proficiency, and fluency in Spanish; a bachelor’s degree is listed as an ideal qualification. The position works Monday through Friday from 8:00 a.m. to 8:00 p.m. ET, requires no travel, and offers healthcare, dental, vision, retirement, paid time off, and other benefits.
