Description
The Client Service Lead owns service performance, operational governance, client reporting, and stakeholder relationships for assigned accounts. The role coordinates operational resources, manages escalations and portfolio lifecycles, supports complex indemnity matters, drives continuous improvement, and assists the Technical Account Lead with account development and retention. It requires leadership and service delivery experience, client relationship management, stakeholder communication, analytical reporting, KPI and governance oversight, and process improvement capability. The position is home-based with travel to Davies and client offices as required.
