Client Service Manager at teletech

Compensation

$18/hr

Location: Melbourne, Florida
Type: Full-time
Level: not_specified

Description

Percepta is seeking a Spanish Bilingual Client Service Manager in Melbourne, FL. This role involves managing complex client cases, fostering strong relationships with luxury clients and dealers, and ensuring high-quality service. The manager will handle various client inquiries via multiple channels, resolve issues using internal resources, and implement process improvements. Responsibilities include documentation in CRM, escalating issues, utilizing client satisfaction tools like financial assistance programs, and participating in call monitoring.

Required Skills

client service
problem resolution
escalation issues
decision making authority
verbal/written communication
conflict resolution skills
organizational skills
time management
problem-solving skills
multi-tasking skills
typing skills

Additional Information

Required Previous Experiences: 3-5 years of problem resolution and escalation experience in a client contact setting.
3-5 years of client service experience with decision-making authority.
3-5 years of prior experience using outstanding verbal/written communication.
Preferred Qualifications: Experience supporting luxury clients.
Experience in the automotive industry, hospitality, and/or luxury environment.
Experience with dealer operations and handling escalated client issues.
Knowledge of Client Contact Process and Guidelines, Escalated Handling Process, Client Arbitration, and Warranty Program.
Previous exposure to highly professional office environments such as medical or financial investments.