Description
CSC is hiring a Client Service Representative in Wilmington, Delaware to support enterprise B2B clients in the technology and internet/web services industry. The role serves as the primary contact for clients needing assistance with domain names, digital assets, DNS, digital certificates, brand management, billing, and technical issues. Responsibilities include responding to inquiries through chat, telephone, and email; troubleshooting and resolving customer requests; managing escalations; maintaining product knowledge; collaborating with internal teams; and meeting client-service performance metrics. The position follows a Monday-to-Friday, 8am–5pm EST hybrid work model and offers training, mentorship, and growth opportunities.
