Description
The role leads Client Service Technicians, Couriers, Client Ambassadors, and other workers in SGS’s Sample Receiving and Courier Departments. Responsibilities include overseeing and performing client service and courier functions, hiring and training personnel, coordinating pickups, managing shipping providers and vehicles, conducting performance reviews, scheduling staff, maintaining quality and ISO 17025 compliance, and resolving complex client and operational issues. The position requires a four-year degree in Microbiology, Chemistry, or a related field, at least three years of Client Service or Laboratory Operations experience, and proficiency with Microsoft Office, LIMS, and ASnAP systems.
