Description
The Client Service Analyst will handle inbound customer feedback and complaints through a call centre, follow up on client complaints with outbound calls, provide appropriate responses, aim for first-call resolution, escalate complex issues, and support customer experience improvement. The role requires contact centre, customer service, or complaints experience, knowledge of banking systems and policies, strong communication and analytical skills, shift work, and overtime as needed. It is for UAE nationals only and is based in Ras Al Khaimah.
