Description
The Client Services Associate (CSA) supports the WIC program by assisting clients via phone at a CCI facility. This involves ensuring high-quality, cost-effective, and culturally sensitive services compliant with all regulatory guidelines. Key responsibilities include answering phones, managing appointments, conducting intakes, collecting referrals, participating in nutrition classes, performing data entry, and maintaining records. The CSA also provides accurate information on WIC food options and benefits, addressing participant inquiries and ensuring overall satisfaction.
