Description
Interactive Brokers is hiring a Client Service Representative for its Shanghai Office to serve retail and professional clients, including investors, financial advisors, hedge fund operators, and broker-dealers. The role handles client inquiries, concerns, and complaints through telephone, email, and online chat; troubleshoots issues; identifies client needs; and maintains long-term client relationships. Candidates need a bachelor's degree or higher, fluency in Mandarin and English, strong analytical skills, and familiarity with financial markets. The position offers a hybrid work arrangement, medical, dental, and other benefits, along with a competitive salary, performance-based bonus, and stock grant.
