Client Services Executive, EMEA at Telesat

Department: Global Sales and Product

Setup: On-site
Location: London, England
Type: Full-time
Level: senior
Posted: Jul 30, 2026

Description

Telesat is hiring a Client Services Executive (EMEA) to manage and grow relationships with Europe, the Middle East, and Africa clients after the sales process. The role owns up to five strategic client engagements exceeding $10M in contract value, coordinates service delivery across internal teams, supports onboarding and implementation, manages escalations, prepares performance reports and quarterly business reviews, identifies upsell and cross-sell opportunities, and contributes to client retention and account growth. The role prefers a bachelor’s degree in Engineering, Information Technology, or a related field and 7–10 years of post-sales enterprise client services, customer success, service delivery, or similar client-facing experience in telecom or satellite companies.

Required Skills

Contract management
Client retention
Service delivery
Issue management
CRM tools
Service management
Program management
Relationship building

Additional Information

Required Previous Experiences: 7–10 years of post-sales enterprise client services, customer success, service delivery, or similar client-facing experience in telecom or satellite companies
Preferred Qualifications: Bachelor’s degree in Engineering, Information Technology, or a related field
ITIL Foundation or customer success/account management certification
Strong relationship-building and communication skills
Customer-focused problem-solving approach
Ability to manage multiple client accounts and priorities
Familiarity with CRM tools and service management platforms
Basic understanding of service delivery and contract management
Program management proficiency
Client-centric approach
Proactive client needs identification
Cross-team collaboration
Results-oriented performance
Translation Company Name: Telesat

About Telesat

Telesat

global satellite operatorsOttawa, ON, CA201-500

As one of the largest and most innovative global satellite operators, Telesat works collaboratively with its customers to deliver critical connectivity solutions that tackle the world’s most complex communications challenges.