Client Services Manager at Kitt

Compensation

£44,000 – £59,000/yr

Setup: Hybrid
Type: Full-time
Posted: Jun 12, 2026

Description

Kitt is seeking a Client Services Manager to enhance client satisfaction and drive revenue growth. The role involves managing client portfolios, building strong relationships, addressing concerns promptly, and identifying upselling opportunities. This position focuses on providing exceptional service to ensure client success and foster loyalty.

Required Skills

customer service
account management
sales
communication
interpersonal skills

Additional Information

Required Previous Experiences: 2-4 years in Client Success or Account Management.
Preferred Qualifications: Build strong, long-term relationships with both office managers, lead tenants and influencers.
Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures.
Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Commercial Account Managers.
Hit or exceed KPIs (Clarity Scores, CSATs).
Drive client retention, satisfaction, and revenue growth through proactive engagement and updates.
Identify opportunities for upselling and cross-selling services.
Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Commercial Account Managers.