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Client Services Manager at MCI

Location
McAllen, Texas
Type
Full-time

Description

MCI is seeking a client-focused Client Services Manager to act as the primary liaison between their BPO contact center and clients. The manager will manage client expectations, ensure service delivery aligns with SLAs and KPIs, drive account growth, and collaborate with internal teams to resolve issues and implement improvements. Candidates should have a bachelor's degree, 3+ years of relevant experience, and strong relationship management and communication skills.

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