Description
MCI is seeking a client-focused Client Services Manager to be the primary liaison between their BPO contact center and clients. The role involves managing client expectations, ensuring service delivery, and driving account growth. Responsibilities include serving as the main point of contact, ensuring service delivery aligns with SLAs and KPIs, conducting business reviews, collaborating with internal teams, identifying growth opportunities, managing client onboarding, and monitoring client satisfaction. Candidates should have a Bachelor’s degree in Business, Communications, or a related field, 3+ years of experience in client services or account management in a BPO or contact center, and strong relationship management and communication skills. MCI offers competitive compensation, paid time off, incentives, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, career growth, paid training, and a fun work environment.
