Description
Sago is hiring a Client Services Manager to lead the day-to-day operations of its in-person focus group facility in New York City. Reporting to the Facility Director, the manager oversees facility supervisors and client service representatives, coordinates vendors and logistics, manages client and respondent service, supports project execution and administrative closeout, handles participant scheduling and compensation reporting, and assists with basic IT/AV issues. The role requires a high school diploma or equivalent, at least two years of management experience, strong customer service and leadership skills, problem-solving ability, and proficiency with Microsoft Office. It is a full-time, exempt, fully onsite position with a fixed salary of $60,000 and benefits including health, dental, and vision insurance.
