Client Services Representative at Botetourt Veterinary Hospital

The Customer Service Representative serves as the primary client-contact point at Botetourt Veterinary Hospital, handling phone and in-person inquiries, appointment scheduling, check-in and check-out, patient records, billing inquiries, prescription coordination, and front-desk operations. The role requires strong communication, organization, empathy, computer and basic math skills, and the ability to work in a busy hospital environment; it may be full-time or part-time and requires weekend availability, extended standing, direct pet handling, and lifting up to 35 pounds. A high school degree or equivalent is preferred, prior CSR experience is not required, and the role requires at least 18 years of age.