Client Success Agent at SD Solutions

Setup: Remote - Brazil
Type: Full-time
Posted: May 6, 2026

Description

SD Solutions is seeking a Client Success Agent to serve as the main contact for clients and gift recipients. The role involves managing support tickets, conducting client calls and demos for troubleshooting, and ensuring a smooth user experience with the product. Responsibilities include resolving issues, guiding users through features, delivering concise demonstrations, gathering feedback, collaborating cross-functionally, and contributing to continuous improvement.

Required Skills

customer support
ticket management
troubleshooting
client calls
product demos
walkthroughs
communication skills
problem-solving
time management
organizational skills
technical concepts
proactive mindset
follow-up
ownership mentality
data-driven approach
patterns identification

Additional Information

Required Previous Experiences: At least 2 years previous experience in customer support, customer success, or account management.
Preferred Qualifications: Experience working in a high-volume ticketing environment.
Strong communication skills, both written and verbal.
Comfortable leading calls and presenting to clients.
Problem-solving mindset with attention to detail.
Ability to manage multiple conversations and priorities simultaneously.
Engaging, customer-first personality.
Ability to stay calm and effective under pressure.
Strong time management and organizational skills.
Ability to quickly learn and explain technical concepts to non-technical users.
Proactive mindset with the ability to anticipate client needs.
Strong follow-up and ownership mentality - doesn’t let tasks slip through the cracks.
Flexibility to adapt to changing priorities in a fast-paced environment.
Data-driven approach to tracking customer issues and improving processes.
Ability to identify patterns in customer feedback and suggest improvements.

About SD Solutions

SD Solutions

IT staff augmentation, Employers of Record, Business Process Outsourcing, Start-up scaling, HR consulting

SD Solutions evolves dynamic transformation of tech-driven businesses. Operating globally for 8+ years, hiring in 15+ countries, we built a service excellence in IT staff augmentation, Employers of Record, Business Process Outsourcing, Start-up scaling, HR consulting and more. SD Solutions offers custom solutions to top tech companies in fintech, cloud services, health tech, e-commerce, cybersecurity, etc.