Summary from listing
The Client Success Manager owns the retention, satisfaction, renewal, and growth of an assigned portfolio of ADP clients. The role builds executive and operational stakeholder relationships, manages service reviews and escalations, protects recurring revenue, identifies upsell and cross-sell opportunities, and drives service and business improvements. It requires at least five years of experience in client success, relationship management, or a related operational role, along with strong communication, negotiation, analytical, and organizational skills; knowledge of payroll, time and attendance, and human capital management is preferred.
