Client Success Manager at Agility PR Solutions

Compensation

$70,000 – $110,000/yr

Setup: Remote
Location: Toronto, Ontario
Type: Full-time
Posted: May 5, 2026

Description

Agility PR Solutions is seeking a Client Success Manager (CSM) to own and develop client relationships for mid-market accounts. This role involves driving adoption, maximizing platform value, and ensuring deep integration of Agility's solutions into daily communications workflows. The CSM acts as a strategic partner, monitoring usage, delivering enablement, and surface insights to enhance client performance. Key responsibilities include fostering strong client relationships, providing usage data and insights, and collaborating with various internal teams to deliver an exceptional client experience.

Required Skills

customer success
account management
client services
SaaS
PR workflows
media monitoring
measurement tools
communication skills
presentation skills
Analytical
problem-solving mindset
CRM systems
Salesforce
Gainsight
ChurnZero

Additional Information

Required Previous Experiences: 3–5 years of experience in customer success, account management, or client services, ideally within SaaS, PR, or media intelligence.
Proven experience managing a portfolio of mid-market clients through adoption and ongoing engagement.
Preferred Qualifications: Strong understanding of PR workflows, media monitoring, and measurement tools.
Exceptional communication and presentation skills; comfortable engaging with both day-to-day users and senior Client stakeholders.
Analytical and problem-solving mindset, with the ability to turn usage data into actionable recommendations.
Proficiency with CRM systems (Salesforce preferred) and customer success tools (e.g., Gainsight, ChurnZero) is an asset.
Highly organized, detail-oriented, and comfortable managing multiple client priorities in a fast-paced, global environment.