Description
GAM Tech is hiring a full-time Client Success Manager to own relationships with a portfolio of managed services clients, typically businesses with 20 to 200 users. The role leads onboarding handoffs, business reviews, renewals, difficult conversations, account growth, service escalations, billing questions, CRM and PSA reporting, and portfolio health reporting. It requires at least three years of customer success, account management, or client services experience in a B2B environment, along with communication, organization, commercial awareness, and English fluency. The position is based at GAM Tech’s Calgary office, with flexibility to work from home and regular client-site visits in Calgary and the surrounding area.
