Description
The Client Success Manager will own delivery across multiple concurrent client projects and retainers for a Shopify Plus e-commerce agency, serving as the primary client contact and guiding e-commerce growth strategy alongside project delivery. The role involves gathering requirements, setting expectations, identifying CRO, AOV, retention, and revenue opportunities, managing timelines and milestones, and collaborating with leadership on budgets and financial tracking. Candidates need at least three years of agency experience, a strong project delivery record, Shopify or e-commerce platform experience, negotiation and stakeholder-management skills, and an interest in design or UX principles.
