Description
Lyra Technology Group is seeking a Client Success Manager to serve as a strategic partner to clients, focused on driving satisfaction, retention, and account growth. The CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This role requires strong communication skills and a foundation in IT services. The CSM team collects, analyzes, and uses data to ensure that their clients are fully engaged and getting the value they expect.
