Description
Springbig is hiring a fully remote Customer Success Manager to serve as a primary advisor for approximately 40 mid-market and enterprise clients. The role focuses on driving platform adoption, retention, revenue growth, and measurable business outcomes through onboarding, quarterly reviews, campaign optimization, data analysis, AI-driven workflow improvements, and cross-functional support. Candidates need at least three years of Customer Success or Account Management experience, a background in digital marketing or marketing automation, strong communication and relationship-building skills, and hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce.
