Description
Stafi is seeking a strategic, hands-on Client Success Manager to own the end-to-end client experience for law firm partners. The role leads onboarding, retention, renewal, expansion, client data analysis, reporting, and executive relationships; builds and mentors a Client Success organization; develops scalable processes and strategies; and partners with Sales, Product, Operations, and leadership. The position requires at least 8 years of progressive leadership experience in Client Success, Operations, or Customer Experience, along with experience building and scaling client success teams and understanding law firm or comparable professional services operations.
