Description
VertexOne is hiring a Client Success Manager II to manage a portfolio of strategic utility clients and drive satisfaction, retention, service performance, and value realization. The role serves as the primary client contact and escalation resource, coordinates managed services and third-party delivery teams, oversees production support and SLAs, manages incidents and escalations, and maintains account governance and success plans. It requires utility-sector experience, at least three years of customer success or service delivery experience, strong relationship and communication skills, and proficiency with Microsoft Office and customer success platforms. The position is 100% remote and offers medical, dental, vision, disability, life insurance, HSA and FSA benefits, a 401K match, flexible PTO, and other employee benefits.
