Description
Meltwater is hiring a Client Success Manager to serve as the primary relationship owner for its largest Japanese government customers, including Ministries, Prefectural and City Governments, and Government Agencies. The role manages the post-sale lifecycle through joint impact plans, adoption and KPI tracking, renewal and retention risk management, upsell and expansion opportunities, customer business reviews, and advocacy for product and service improvements. The position requires experience with governmental organizations, strong knowledge of Japan’s political landscape and public-sector stakeholder dynamics, and the ability to communicate in Japanese and English. It is based in Tokyo with a hybrid work schedule requiring office presence at least one day per month.
