Description
The Customer Service Operations Manager supports DHL Supply Chain customers with DFN (Fulfillment) product operations, advising customers, resolving complex requests, overseeing claims, enforcing service standards, analyzing recurring issues, coordinating change requests, handling escalations, and training customers. The role requires degree-level education, professional English, strong communication and analytical skills, experience in operations, customer service, or account management, and familiarity with IT, process or project management, and e-commerce.
