Description
Numerix is hiring a Tier 1 Client Support Analyst for the APAC region to serve as the first point of contact for global clients. The role manages inbound support requests through ticketing systems, email, and chat; logs, triages, resolves, and escalates cases; maintains documentation and SLA performance; and collaborates with Tier 2, client, sales, product, and engineering teams. The position requires 1–3 years of customer support or helpdesk experience, strong English and Japanese communication skills, and is hybrid or remote with a preference for proximity to Tokyo, Taipei, Taiwan, or Hong Kong.
