Client Support Associate at nestveterinary

Nest is hiring a full-time, remote Client Support Associate to support veterinary hospitals using its care-plan platform. The role responds to enrollment, payment, plan-change, and cancellation requests through email, chat, and phone; resolves common issues; escalates technical problems; tags and categorizes tickets; and contributes to help articles. The associate will eventually handle support questions independently and help train new teammates. The role requires at least one year of customer support or client services experience, clear communication, quick software learning, ticketing-system comfort, and availability Monday through Saturday from 8 a.m. to 10 p.m. EST.