Description
Kaluza is hiring a Client Support Engineering Manager in Melbourne, Australia, to lead the end-to-end technical support function for its Australian clients. The role manages and develops an engineering team, owns incident resolution and root-cause analysis, builds support automation and AI tooling, coordinates domain and platform engineering, manages service operations and SLAs, and maintains client relationships. It requires hands-on technical leadership, experience with TypeScript or equivalent, API and observability tooling, and familiarity with data query tools such as Databricks. The position follows a hybrid model with three days in the Melbourne CBD office and requires flexibility to cover time zones.
