Description
Arch is hiring a Client Support Manager to serve as a liaison between users and its financial technology platform. The role handles inbound client inquiries, troubleshoots and escalates issues, collaborates with Operations and Engineering, resolves bugs, maintains training materials and documentation, translates client feedback into product and operations improvements, and mentors junior team members. The position requires 2–5 years of client-facing or support experience, at least one year of management experience, strong communication and problem-solving skills, and a product-first mindset. Most full-time roles are onsite in New York City, with Boston candidates considered for select roles.
