Description
The Client Support Manager provides professional client support and relationship management for TAIT’s entertainment and venue customers, including site inspections, repairs, parts ordering, support agreements, ticket management, and project coordination. The role leads and schedules support teams, collaborates with technical and project teams, sources spare parts, analyzes support data, and visits client sites as needed. It requires a high school diploma or GED, an associate or bachelor’s degree preferred, at least five years of customer support or management experience, project-planning experience, Microsoft Office proficiency, and familiarity with ERP and customer service ticketing systems. The position is based in Lititz, Pennsylvania and offers medical, dental, vision, retirement, leave, and other benefits.
