Client Support Representative at Built

Compensation

$45,000 – $65,000/yr

Setup: Hybrid
Type: Full-time
Posted: Jun 16, 2026

Description

Built is seeking a Client Support Representative to join their Customer Support team. This role involves providing excellent customer service, troubleshooting technical issues, escalating complex problems, collecting data, logging incidents, documenting resolutions, and continuously expanding knowledge of Built's products. The ideal candidate will have 2+ years of experience in technical support, possess strong problem-solving and communication skills, and demonstrate a customer-first approach.

Required Skills

technical support
help desk
customer service
problem-solving skills
communication skills
customer support tools

Additional Information

Required Previous Experiences: 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
Preferred Qualifications: A great listener and problem solver with a strong customer service mindset.
Strong problem-solving skills and a customer-first approach.
Exceptional communication skills, able to explain technical concepts to non-technical users.
A team player with a positive attitude and respect for colleagues.
A quick learner eager to master technical systems and new tools.
A dependable, process-driven individual who can improve and follow procedures.
Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.