Description
Jack Henry is hiring a Technical Support Representative for its Client Support team serving Payment Solutions. The role provides Level 1 technical support for iPay products, including bill-pay education, site navigation, issue resolution, phone and chat support, documentation, and escalation. Candidates need at least one year of technical or product support experience in a corporate environment and call-center experience; a degree and bank or credit union experience are preferred. The position is remote for candidates living within approximately 70 miles of the Louisville, Kentucky office, with a training schedule from 8:30 AM to 5:00 PM EST Monday through Friday and an assigned shift from 9:00 AM to 8:00 PM EST Monday through Friday after training. The salary range is $38,650 to $58,150.
