Description
ACC is hiring a Client Support Representative to provide high-volume, multi-channel support to internal and external clients through phone, email, and text. The role handles inquiries about animal admission, adoption, health, behavior, fees, legal requirements, TNR programs, lost-and-found cases, and sensitive animal-welfare topics; assesses client needs; provides initial surrender-prevention resources; routes complex inquiries; maintains client records; and supports donations and other departmental tasks. The position requires a high school diploma or GED, at least one year of customer-service experience, computer-system proficiency, strong communication and listening skills, discretion, attention to detail, and bilingual Spanish ability. Benefits include paid time off, Cigna medical, dental, and vision insurance, retirement and life insurance, and on-the-job training.
