Description
The Client Support Specialist will serve as the primary contact for homeowners and property management partners using a regional bank's online HOA banking and payment solutions. The role provides phone and email support, helps users navigate online payment tools, diagnoses and resolves issues, educates customers, processes payments, documents interactions, and collaborates with operations and technical teams. It requires at least one year of relevant customer support, client services, banking operations, financial services, or related experience, a high school diploma, strong communication and problem-solving skills, and familiarity with Microsoft Office and web-based applications.
