Description
Arch is hiring a Client Support Specialist to serve as a liaison between users and its financial technology platform. The role handles inbound inquiries, troubleshoots and resolves client issues, escalates complex matters, investigates bugs with Engineering, maintains training materials and documentation, provides feedback to Product and Operations, and mentors junior team members. Candidates should have 2–5 years of client-facing or support experience, preferably in B2B, fintech, SaaS, or startup environments, along with strong communication, problem-solving, and customer service skills. Most full-time roles are onsite in New York City, with Boston candidates considered for select roles.
