Description
Arch is hiring a Client Support Specialist to serve as a liaison between users and its private-investment management platform. The role handles inbound inquiries, troubleshoots and escalates issues, collaborates with Operations and Engineering to resolve bugs, maintains training materials and documentation, translates recurring friction points into product feedback, and mentors junior team members. The position is primarily onsite at Arch’s New York City office, with Boston candidates considered for select roles.
