Description
Meltwater is hiring a Client Support Specialist to manage a portfolio of enterprise premium-support clients, handle reactive requests, oversee customer scope of work, create search and dashboard blueprints, manage global project structures, analyze structured data, and translate technical findings into actionable recommendations. The role also involves delivering demos, conducting client training, advising on platform capabilities, and collaborating with Customer Success Executives and Program Managers in a hybrid work arrangement requiring three days in the office. A bachelor’s degree or higher and at least three years of business-to-business client support experience are required, with the base salary range of $44,000–$65,000 CAD.
