Client Support Specialist at Mindful Support Services

Compensation

$22/hr

Location: Seattle, Washington
Type: Full-time
Posted: Jun 12, 2026

Description

Mindful Support Services is seeking a Customer Service Representative to join their team in Seattle, Washington. This full-time role involves assisting new clients with mental health care access, including intake, appointment scheduling, and providing educational information about insurance and payments. The ideal candidate will have customer service experience, possess resilience, problem-solving skills, and a commitment to community service. In-depth training will be provided.

Required Skills

Customer Service
Communication Skills
Time Management
Problem Solving
Attention to Detail

Additional Information

Required Previous Experiences: 2+ years of experience in a fast-paced customer support role.
Preferred Qualifications: Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.
Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.
Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.
Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained.
Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
Commitment to Community: Passion for improving access to mental health care in the community.